We request that clients provide two (2) copies of the house key during the Registration Interview.  Your primary pet sitter maintains control of one of the keys.  The other resides in the key box of your Pet Net Area Coordinator who retains a back-up copy for emergency situations.  In the event you have a need for service and your primary pet care provider is out of town, the second key allows us to meet your needs without an additional delay in obtaining a key.   We can also assist if you lock yourself out of the house!

First time clients are not charged for key pick-up and/or return if the key is provided to the pet sitter at the Registration Interview.  After your first use of our services, our key pick-up and return fee is in effect.  There is a minimum charge of $10 to pick-up and/or deliver keys.

Please do not ask us to return keys by locking them inside the home on the final visit or leaving it hidden outside the home.  If you request to have your key returned, it will be returned to you personally or by mail.  We cannot be responsible for keys lost in the mail.  We can, at your request, leave your key with a trusted neighbor.

Keys will be considered abandoned if they are left in our possession for a period of one year after the last date of pet sitting service.  We will make an attempt to contact you about your keys.  If you do not contact us within two weeks of notification we will dispose of the keys appropriately.